Our People

With more than 38,400 employees, we are one of Australia's largest employers. Recognising the importance of attracting and retaining the best people, we're committed to providing fair, safe, challenging and rewarding employment. Through surveys, opinion polls and major studies, we've developed a number of policies and initiatives to achieve these goals.

Our approach to diversity
Our aim is to create an inclusive environment where our people are treated with respect and dignity; where all our people are able to contribute to their maximum potential; and where the diversity of ideas, work styles and perspectives is valued and utilised to help grow the business.

Occupational Health and Safety
We’re committed to fulfilling corporate and legal occupational health and safety responsibilities by implementing and maintaining policies, procedures and practices to provide a healthy and safe place of work.

Recruitment and selection
We aim to attract, retain and deploy people in roles that maximise their potential and contribution to our business objectives.

Performance Feedback and Review
Our Performance Feedback and Review policy recognises that our people must understand the work of their role and the performance standards required for high quality customer service.

Career development
To stay in business, we believe it's critical to develop the professional skills of our people.

Employee Share Acquisition Plan
We recognise the contribution our people make to the success of our organisation by offering free share grants – 75 per cent of our employees are shareholders.

Supporting professional development
We support employees wishing to enhance their professional development through tertiary study assistance and professional memberships by providing financial assistance.