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Service
We adhere to a range of codes of conduct to ensure we provide a high level of service to our customers. From the Code of Banking Practice to Insider Trading Guidelines, we understand the importance of professionalism in our daily activities.
Access
We’re leading the way in providing customers with access to financial services. As the Bank for all Australians, we pride ourselves on the range of products and services we offer, and the range in ways we offer them, helping our customers to build and manage wealth.
Privacy
We value your trust, and aim to help you manage and build wealth over a long period. The protection of your personal information is a vital part of this relationship. It is supported by our long experience of keeping personal information confidential.
We will act to protect your personal information in accordance with the National Privacy Principles which came into effect on 21 December 2001.
Anti-Money Laundering and Counter-Terrorism Financing Disclosure Statement
As a provider of financial services in Australia and internationally, we are committed to the principles of the Financial Action Task Force as it coordinates global efforts against money laundering and terrorist financing. Our disclosure statement provides information to assist our customers, including our correspondent banking customers, to understand our policies in this regard.
Help with Banking
From young children to older people, we’re there to help our customers reach their financial goals. We have also worked with the Australian Bankers’ Association (ABA) to develop an industry-wide Disability Action Plan to improve access to electronic banking services for older people and people with a disability.
Customer Relations
We recognise that feedback is the key to improving our products and services. Contact Customer Relations to pay a compliment or make a suggestion or complaint 8.30am to 6pm (Sydney time) Monday to Friday.
Fraud and Security
The Commonwealth Bank serves more than10 million customers throughout Australia and the rest of the world. Security is important to us and security measures are applied to every facet of our businesses.
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